Tour Conditions

General notes, terms and conditions for all our outbound tours

Please be reminded that the luggage allowance on schedule flights are strictly is limited according to class of travel and on group tours soft bags are highly recommended, if not essential. In case of d-omestic flights involved on light aircraft the baggage area and weight allowance is even more restricted. Hard samsonite type suitcases do not fit into the cargo compartment easily, if at all. If on a safari tour, due to limited space available for storage in safari vehicles, we strongly recommend use soft duffle bags rather than hard suitcases.


Reservations, payment and deposits

When we accept your booking, the payment of a non-refundable deposit of 35% of the total invoiced amount is required for full confirmation. The balance is to be paid not later than 70 days prior to commencement of the services. When bookings are made within 70 days prior to the departure date, full payment is required immediately on written confirmation. If payments are not received within the above time frame, our representative has the right to cancel the tour which has been booked and retain any deposit received to set against expenses incurred in the booking of such a tour.

All bookings are subject to availability at the time of booking (after payment of deposit) and cannot be guaranteed until fully confirmed.

Prices

Prices are usually quoted in us dollars. All prices are subject to change without prior notice. Should prices or costs from suppliers increase due to inflation, currency depreciation and fuel surcharges, then we will not have any other option than to pass on the same to you. All suppliers reserve the right to increase prices at any time of the year when costs increase outside the control of our direct supplier.

Please note that when the clients' itinerary overlaps two seasons, the price will be prorated over the two seasons. Please take good care to read on "rates include/exclude" on your particular tour agenda.

Rates include

But are not limited to the following services specified in the itinerary. Accommodation with meals, tours, transport, driver/guide, park entrance fees, hotel taxes and service charges.

Rates exclude

(unless otherwise specified), medical air rescue services, porterage, domestic air charters, visa fess, beverages, laundry, telephone calls, scheduled flights, gratuities and all expenses of personal nature.

Rates include

But are not limited to the following services specified in the itinerary. Accommodation with meals, tours, transport, driver/guide, park entrance fees, hotel taxes and service charges.

Child rate

The standard practice is applicable to one or two children under 12 years sharing a room with 2 adults.

Single room policy

Single rooms are available only with a "single supplementary cost " but there are times when suppliers cannot guarantee singles. Single rooms are scarce and cannot be guaranteed even if paid for at twin sole use rate. Where this occurs an appropriate refund will be made by the supplier to the client. In certain countries suppliers will only allow a maximum of 3 single rooms per group at a single room rate except for certain properties where single rooms are limited to only 02 singles.

Booking alterations
  1. Should you wish to make any changes to confirmed booking arrangements, we will endeavor to assist. But we will not guarantee as again in some countries there will be restriction on this. However where it is possible it will only be allowed if you notify the us in writing at least 65 days before you utilize the services. Such alteration may be subject to us$ 50 per person to cover administration costs and any further charges incurred or imposed by any of the suppliers in making the requested alteration.

  2. We reserve the right to make changes to our brochure details and information on the website, holiday arrangements and to correct errors both before and after you have booked the holiday. This is mainly due to the fact that we believe that you should have a worthwhile holiday experience. Our suppliers reserve the right to substitute hotels of comparable status and make any changes in the itinerary where deemed necessary. In this event, we will inform you at the earliest opportunity.

Cancellation policy

If you wish to cancel your holiday you must notify the company in writing as soon as possible. Your notice of cancellation is only effective when it is received in writing. In such case the following cancellation charges will be payable:

  • If cancelled out of 70 days, full deposit will be forfeited. (however if we have purchased air tickets, for such rules governed by the airline will apply for the air segment)
  • If cancelled 70 days and under, 100% cancellation charges will apply
  • Unused portion of any safari or tour is strictly non refundable.

Although it rarely happens, we will do our utmost to avoid doing so, but we must reserve the right to cancel tours and other arrangements. Where your holiday is cancelled (other than due to your default in payment) due to unavoidable circumstances beyond our control e.g. Over bookings, our agent will offer you the choice of purchasing an alternative holiday (and paying or receiving a refund in respect of any price difference) or receiving a full and immediate refund of all monies paid.

Force majeure

The expression “force majeure” means any event which the supplier(s) in question could not have foreseen or avoided even with all due care. Such events may include war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government action and all similar circumstances outside the supplier's control. In these circumstances the supplier's shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses you incur where supplier is forced as a result to cancel, delay, curtail or change your holiday arrangements in any way or where the performance or prompt performance of the suppliers contractual obligations is prevented or affected.

Airlines

In the event a particular airline changes it's schedule, cancels the flight, loss of luggage due to airline negligence or any other beyond our control, while we cannot take responsibility for such, as a responsible travel agent we will do our utmost to assist you so as to minimize the effect of such an unfortunate incident. We have considerable amount of leverage to fast track a positive results on most occasions through our good contacts in the local airline industry.

Complaints

In the unlikely event that a tour member has a dispute whilst on tour this must immediately be brought to the attention (and put on record) of the local representative, hotel, lodge or camp management. It is likely that the tour member's complaint will be satisfactorily resolved there and then. If, however, this is not the case and the tour member wishes to pursue the matter on their return from tour, it is essential the complaint be communicated in writing to within 07 days of the end of tour quoting tour reference, destination and departure date. We regret that we cannot accept responsibility of any complaints, which are not notified entirely in accordance to this clause.

Responsibility of browns tours

Browns tours (BG Air Services (Private) Limited) acts only as the agent for the suppliers and shall not in any event be liable for any negligence, breach of contract or acts of omission on the part of suppliers, their employees or any other agent, it shall be the responsibility of all customers including (without limitations) tour members, tour operators and travel agents, to read and familiarize themselves with the terms and conditions of suppliers. Our agents are liability for its own negligence or breach of contract shall be limited to the tour price.

Transportation

Safari minibuses, cars, land cruisers and coaches will be provided according to the route and number of participants. Our agent reserves the right to employ services of sub-contractors. Multi-lingual driver guides are provided on all tours and on request/where permitted.

Insurance

The hazards of travelling all over the world may inevitably rise to some risks and dangers. It is therefore a condition of booking that all tour members must have sufficient and appropriate travel insurance for the duration of their tour. Such insurance should fully cover all personal requirements including death, personal injury, medical expenses, and repatriation in the event of accident or illness, cancellation or curtailment of the tour members' personal property. Browns tours can provide a comprehensive policy at a separate cost. For your own safety, we strongly recommend that it is compulsory to take valid travel insurance when on any tour with browns tours.

Health

It will be mandatory to take vaccinations prior to departure for certain countries. (eg- africa). Please ask for same before finalizing your tour. It will also be wise to carry with you your doctor's medical prescriptions on tour.

Special requests

Any special requests like meals, wheelchair, seating (aircraft) etc.. (e.g. For single rooms or particular diet) must be notified in writing when the booking is made. Whilst the supplier will endeavour to meet such requests they cannot be guaranteed and any failure to comply will not be a breach of contract.


General notes, terms and conditions for all our inbound tours

Any special requests like meals, wheelchair ,seating (aircraft) etc.. (e.g. For single rooms or particular diet) must be notified in writing when the booking is made. Whilst the supplier will endeavour to meet such requests they cannot be guaranteed and any failure to comply will not be a breach of contract.

Reservations, payment and deposits

When we accept your booking, the payment of a non-refundable deposit of 35% of the total invoiced amount is required for full confirmation. The balance is to be paid not later than 70 days prior to commencement of the services. When bookings are made within 70 days prior to the departure date, full payment is required immediately on written confirmation. If payments are not received within the above time frame, our representative has the right to cancel the tour which has been booked and retain any deposit received to set against expenses incurred in the booking of such a tour.

All bookings are subject to availability at the time of booking (after payment of deposit) and cannot be guaranteed until fully confirmed.

Prices

Prices are usually quoted in US dollars. All prices are subject to change without prior notice. Should prices or costs from suppliers increase due to inflation, currency depreciation and fuel surcharges, then we will not have any other option than to pass on the same to you. All suppliers reserve the right to increase prices at any time of the year when costs increase outside the control of our direct supplier.

Please note that when the clients' itinerary overlaps two seasons, the price will be prorated over the two seasons.
Please take good care to read on "rates include/exclude" on your particular tour agenda.

Child rate

The standard practice is applicable to one or two children under 12 years sharing a room with 2 adults. However this can change depending on the hotel policy.

Booking alterations
  1. Should you wish to make any changes to confirmed booking arrangements, we will endeavour to assist. But we will not guarantee as again in some countries there will be restriction on this. However where it is possible it will only be allowed if you notify the us in writing at least 65 days before you utilize the services. Such alteration may be subject to us$ 50 per person to cover administration costs and any further charges incurred or imposed by any of the suppliers in making the requested alteration.

  2. We reserve the right to make changes to our brochure details and information on the website, holiday arrangements and to correct errors both before and after you have booked the holiday. This is mainly due to the fact that we believe that you should have a worthwhile holiday experience. Our suppliers reserve the right to substitute hotels of comparable status and make any changes in the itinerary where deemed necessary. In this event, we will inform you at the earliest opportunity.
General conditions
  1. Optional excursions and additional services could be provided for which we will charge additionally
  2. Visits to wild life parks will be at client's own risk.
  3. Jeeps used for safaris are very basic with basic insurance cover (not comprehensive as in the case of vehicles used for tours).
Cancellation fees

The following fees will apply in the event of cancellation

  • Less than 6 weeks prior to departure - 40% of total cost.
  • Less than 4 weeks prior to departure - 60% of total cost.
  • Less than 2 weeks (14days) prior to departure - 100% of total cost.
Hotel rules and regulations

The official check-in time at all hotels will be 1200hrs.
The official check-out time at all hotels will be 1100hrs.
Cancellation policy will be applicable for any reduction of rooms after the release period.

Visas

Visas for nationals of 77 countries will be given free of charge on arrival at the Colombo international airport which is valid for 30 days. For further details, visit www.immigration.gov.lk

Airport tax

Cost of airport tax is included to the flight ticket. However, this could differ for charter flights.

Airline operating to Sri Lanka

Sri Lankan Airlines, Emirates, Qatar Airways , Kuwait Airways, Saudi Air , Air Arabia, Royal Jordanian, Indian Airlines, Oman Air, Etihad Airways, Cathay Pacific, Jet Airways, Singapore Airlines, Thai Airways, Ltu, Condor, Arkefly, Malaysian Airlines, Kingfisher, Mihin Lanka, Meridian fly, Jetair Fly (Brussels),Gulf Air, Fly Dubai, Air Asia, Ukraine International Airlines.